Defective Device Questionnaire

All RMA defective device requests require completion of this questionnaire. Your answers help us determine warranty eligibility and process your replacement.

Your Information
Device Condition

Please answer each question honestly. Your responses are used to determine warranty eligibility.

Is the antenna connected to the device?
Are there dents, bends, impact marks, or housing damage?
Are any ports (charging, Ethernet, USB, HDMI) loose, bent, or damaged?
Are any buttons stuck, loose, or unresponsive?
Is there any visible separation of the casing or tampering marks?
Has the device been exposed to water, beverages, steam, or cleaning chemicals?
Has the device been dropped, knocked over, or physically impacted?
Has anyone opened, repaired, or modified the device?
📷 Photo Documentation Required After submitting this form, please email clear photos of your device (front, back, and close-up of ports) to support@displai.ai with your RMA number in the subject line. Failure to provide photos may delay warranty determination.
Important Notice Regarding Charges If inspection determines that the device has physical damage, liquid intrusion, electrical damage, unauthorized repair or modification, missing components, or evidence of impact, the device will be classified as customer-caused damage and will not qualify for warranty replacement. Replacement will be billed at the current selling price of the hardware.

By submitting this form, you confirm:

  • The information provided is complete and accurate.
  • You understand that final warranty eligibility is determined after physical inspection.
  • You acknowledge that customer-caused damage will result in replacement charges at the current selling price.

This form was created by Displai Inc. Fulfillment Management Team